Guest Service and Service
Recovery
Our clients have improved their Guest
Service scores by up to 52% with hotel ServicePro!
Deliver guest service faster and more effectively.
Quickly recognize and correct substandard service.
Preventive Maintenance
Implement Best Practices with an
organized, comprehensive maintenance program.
Complete maintenance tasks on schedule and mark them
complete from any location with compatible wireless
devices. Decrease administration time by batch
printing work orders, and time stamp them to see how
much time is passing before they are completed.
Capital Expenditure and
Property Improvement Plans
Create plans that comply with Best
Practices and complete them on schedule and on
budget. Control Cap Ex requests and streamline the
Cap Ex approval process while tracking costs at the
property and corporate level.
Asset Management
Reduce operating costs, increase
profitability and maximize the return on investment
by effectively managing your assets. With hotel
ServicePro, you can track equipment by location,
serial number and warranty information and can
manage contracts and vendor information.
Inspections
Automate safety inspections and
procedures and provide guests with a safe and secure
environment. Score maintenance, housekeeping and
service issues to track employee performance and
property condition.
Operational Checklist
Achieve Peak Performance in all departments. Create
detailed instructions for employees for all areas of
the property. Track progress and completion of
tasks, and automatically reschedule them for the
next due date. |
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“hotel ServicePro has
automated the scheduling of our Preventive
Maintenance tasks, resulting in a significant
improvement in our inspection scores. Our guest
service scores have also improved because we are
able to resolve our guests’ needs and issues
before they become problems. Anytime we have
questions about the software, hotel ServicePro
is there to answer them, and the support we
receive for the product is always timely and
helpful.”
Alexandra Daro
Las Vegas, NV
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