Guest Service and Service Recovery
Our clients have improved their Guest Service scores by up to 52% with hotel ServicePro! Deliver guest service faster and more effectively. Quickly recognize and correct substandard service.
Preventive Maintenance
Implement Best Practices with an organized, comprehensive maintenance program. Complete maintenance tasks on schedule and mark them complete from any location with compatible wireless devices. Decrease administration time by batch printing work orders, and time stamp them to see how much time is passing before they are completed.
Capital Expenditure and Property Improvement Plans
Create plans that comply with Best Practices and complete them on schedule and on budget. Control Cap Ex requests and streamline the Cap Ex approval process while tracking costs at the property and corporate level.
Asset Management
Reduce operating costs, increase profitability and maximize the return on investment by effectively managing your assets. With hotel ServicePro, you can track equipment by location, serial number and warranty information and can manage contracts and vendor information.
Inspections
Automate safety inspections and procedures and provide guests with a safe and secure environment. Score maintenance, housekeeping and service issues to track employee performance and property condition.
Operational Checklist
Achieve Peak Performance in all departments. Create detailed instructions for employees for all areas of the property. Track progress and completion of tasks, and automatically reschedule them for the next due date.
Key Components